Towards a Holistic Understanding of Technology-Mediated Learning Services - a State-of-the-Art Analysis

The evaluation of Technology-Mediated Learning Services (TMLS) has been a major topic for both researchers and practitioners. Nevertheless, inconsistent research results can be observed within TMLS research, leading to the question which determinants and output variables should be used for TMLS evaluation. Therefore, this study examined 85 articles published in peer-reviewed outlets on determinants on learning success and satisfaction within TMLS scenarios. The research was collected from various disciplines, such as IS, psychology, education and business. Thereby, this study systematically examines variables from perspectives such as learner, TMLS provider, process and result. The current state of research in the field of TMLS is presented, focusing on TMLS specific variables which have been researched for (1) at least three times, classified as experimental variables providing research potentials, and (2) at least five times, classified as variables which have been constantly examined. We identified a set of 31 determinants which have a significant or strong significant effect on satisfaction and learning success as well as 34 variables which showed inconsistent effects or provide research potentials. By this means, we identified a significant foundation for TMLS evaluation, as well as inconsistent or not yet extensively examined research results, i.e. future research potentials.